Client Charter Achievement Quarterly Report
Client Charter Achievement Quarterly Report
|
Year 2019 |
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|
OPERATION Menjanjikan pergerakan perkhidmatan berikut untuk setiap pengguna: |
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|
Bil. |
Piagam Pelanggan |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
July |
Aug |
Sept |
Oct |
Nov |
Dec |
|
A. |
Proses penghantaran keluar(Delivery) |
89% 100% |
89% 100% |
89% 100% |
88% 100% |
88% 100% |
88% 100% |
89% 100% |
89% 100% |
89% 100% |
88% 100% |
88% 100% |
88% 100% |
|
B. |
Pemeriksaan Keselamatan |
100% 100% |
100% 100% |
100% 100% |
100% 100% |
100% 100% |
100% 100% |
100% 100% |
100% 100% |
100% 100% |
100% 100% |
100% 100% |
100% 100% |
|
C. |
Mempastikan masa pusingan kapal adalah singkat, dengan mengendalikan: |
96%
100% 94% |
96%
100% 94% |
96%
100% 94% |
98%
100% 95% |
98%
100% 95% |
98%
100% 95% |
96%
100% 94% |
96%
100% 94% |
96%
100% 94% |
98%
100% 95% |
98%
100% 95% |
98%
100% 95% |
|
D. |
Menyediakan sekurang-kurangnya 3 kumpulan/gang kerja dalam syif pertama dan kedua dan dua kumpulan/gang kerja dalam syif ketiga. |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
E. |
Mempastikan purata penggunaan dermaga yang optima berpandukan piagam industri. |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
FINANCE Mengamalkan pengurusan yang dibolehsuaikan sperti berikut: |
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|
Bil. |
Piagam Pelanggan |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
July |
Aug |
Sept |
Oct |
Nov |
Dec |
|
A. |
Menyediakan kemudahan kredit kepada pelanggan yang layak. |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
B. |
Menyediakan perkhidmatan kaunter “R, S & D Billing”selari dengan waktu operasi. |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
C. |
Menyediakan “R, S & D bill”dan "Convoy Note" dalam masa 5 minit bagi setiap “Delivery Order”yang didapati lengkap dan betul oleh Jabatan Kewangan Lembaga ini : (i) Bagi pelanggan tunai - apabila bayaran penuh sudah dibuat. (ii) Bagi pelanggan kredit dengan kredit yang mencukupi. |
79% |
79% |
79% |
82% |
82% |
82% |
79% |
79% |
79% |
82% |
82% |
82% |
|
D. |
Menyediakan bil-bil perkapalan tidak melebihi 21 hari selepas kapal berlepas. |
93% |
93% |
93% |
92% |
92% |
92% |
93% |
93% |
93% |
92% |
92% |
92% |
|
E. |
Menjanjikan pembayaran dalam masa 14 hari untuk bil-bil yang disahkan betul. |
93% |
93% |
93% |
92% |
92% |
92% |
92% |
92% |
92% |
90% |
90% |
90% |
|
FEEDBACK RESPONSE TIME |
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|
Bil. |
Piagam Pelanggan |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
July |
Aug |
Sept |
Oct |
Nov |
Dec |
||
|
A. |
Every feedback will be replied within three (3) to seven (7) working days (not including feedback receiving day). |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
|
|
B. |
All complaints will be replied within fourteen (14) days. |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
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